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Service Requests & Work Orders

Service Requests & Work Orders

Never miss a maintenance request again!

BuildingLink allows you to track resident service requests and internal tasks by suite number, common element, or equipment type. Easily convert service requests to PDFs and email them to external vendors as needed. Management and staff can enter, update, and track all tasks with ease using either the web portal or staff mobile app.

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Inspections

Inspections

Customizable. Mobile. Integrated.

BuildingLink enables the flexibility to generate any inspection or checklist or choose from a library of useful templates from our form builder! Search inspection reports by type, date, and employee and receive prompt notifications upon inspection completion. Conduct inspections, capture photos, and create work orders on the fly – it’s fully integrated with our maintenance module and available on the web portal and staff mobile app.

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Preventative Maintenance

Preventative Maintenance

Schedule, assign, and forget.

Schedule recurring tasks for preventative building and equipment maintenance and assign task instructions to internal staff, outside trades, and contractors. This is a perfect tool to keep management and staff informed of weekly, monthly, and annual maintenance tasks.

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Equipment & Assets Directory

Equipment & Assets Directory

Equipment details when and where you need them.

BuildingLink provides a directory of building equipment, associated details, and service history at your fingertips. This includes everything from manufacturer specifications and warranties to location and estimated replacement dates.

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Trades & Compliance Tracking

Trades & Compliance Tracking

Track trade compliance and decrease risk.

Track trade compliance for your building—or management company—by storing copies of certificates of insurance, licenses, etc. Management and receive automatic email updates when their documents are nearing expiry – no deadlines missed here!

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Inventory Tracking

Inventory Tracking

Never run out of stock again.

Track on-hand inventory quantities, measure usage, and generate notifications when critical levels are reached. A perfect solution for never running out of important stock again.

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Ready to simplify maintenance order tracking?

Discover why property managers rely on BuildingLink’s property management maintenance software to manage assets, track tasks, and stay ahead of repairs.

maintenance order tracking for condos

Who’s Using These Solutions?

Building Managers

Why do building managers love BuildingLink? Because every last detail of every service request or preventative maintenance initiative is captured along with insightful reports and analytics.

Building Managers

Portfolio Managers

Portfolio managers are better informed to react and engage when needed by aggregating service requests at the portfolio level to viewing insightful analytics.

Portfolio Managers

FREQUENTLY ASKED QUESTIONS

What is building maintenance software?

Building maintenance software, sometimes called a computerized maintenance management system (CMMS), helps property managers and maintenance teams track maintenance tasks, routine inspections, and repairs across equipment and residential suites. BuildingLink's property management maintenance software keeps requests, recurring tasks, vendor records, and equipment history in one place, so nothing slips through the cracks between submission and completion.

Can we track maintenance service requests and work orders?

Yes. BuildingLink's maintenance software streamlines the whole process, from request to completion. Residents or staff submit work requests with details and images, managers review and assign work orders, and everyone can track progress in real time. Once the job is done, the work order is closed, which builds a clear maintenance history for every suite and asset.

How does preventative maintenance software work?

Maintenance teams set up recurring tasks like filter changes, building walk-throughs, and seasonal equipment checks, and the system automatically generates the work orders at the right intervals. You get a forecast of what's coming and a record of what's already been done. Staying ahead of routine tasks is how you catch small problems before they become equipment failures and costly emergency repairs.

Can I track vendor compliance in BuildingLink?

Yes. You can keep a directory of your preferred vendors, upload licenses and Certificates of Insurance, and get alerts when documents are about to expire. You can also assign work orders to outside contractors and keep a record of their work, which makes it easier to track vendor performance over time and negotiate better rates.

How does property maintenance software reduce maintenance costs?

Two ways, mostly. First, preventive maintenance: staying on top of recurring tasks and routine inspections catches issues early, before a broken HVAC system or another equipment failure turns into a costly emergency repair. Second, vendor management: tracking compliance and vendor performance in one place helps you hold contractors to their rates and avoid surprises. Industry estimates put the savings from disciplined preventive maintenance and vendor management at roughly 25 - 35% of annual maintenance costs.

Can staff handle maintenance from a mobile device?

Yes. The GEO by BuildingLink mobile app lets maintenance teams work in the field, perform routine inspections, document action items, and collect signatures on site. Mobile access means requests get handled in a timely manner instead of waiting for someone to get back to a desk, which is a big part of resolving issues faster and keeping residents satisfied.

Can BuildingLink track equipment and asset history?

Yes. The equipment module stores details on stationary assets like boilers and elevators, including install dates, costs, and warranty info. Link equipment to maintenance requests and recurring tasks, and you can pull up the full history on any asset. That asset history makes it easy to identify recurring issues, so you can decide when to keep repairing a unit and when to replace it before it fails again.

Is the maintenance software part of the larger BuildingLink platform?

Yes. Maintenance requests, recurring tasks, vendors, equipment, and inspections all live inside the BuildingLink platform alongside the rest of your property management tools. Because it's one end-to-end platform, you're not stitching a separate maintenance system into your property management software or re-entering the same data twice. Everything from a resident's work request to the closed work order and the reporting behind it stays connected, giving managers the maintenance data they need to make better decisions.

TESTIMONIALS

CONDO

“I deploy BuildingLink is every new high-rise property I manage. No other solution comes close to the depth of operational solutions BuildingLink offers.”

Ilir Xhacka, Senior Property Manager, Duka Property Management

PORTFOLIO

“BuildingLink allows us to provide corporation directors with up to the minute details and analytics on everything happening at their building and across our portfolio”.

Bogdan Alexe, President & CEO, B1 Management Group Inc.

CONDO

“We can’t imagine running 2 high-rise buildings and stack townhouse communities without BuildingLink platform. From the overall solution offering, ongoing enhancements and superb customer service it’s an essential property management tool.”

Connie Liong, Condominium Manager, Crossbridge Condominium Services, Hollywood Plaza

CONDO

“BuildingLink is a great tool for communicating! It ensures residents are up to-date on everything relating to condominium living, from fire alarm testing to water shut downs and social events”.

Heather Fitzgerald, OLCM, Property Manager, Crossbridge Condominium Services Ltd.

RUNNING WITH THE BEST

Albanese organization
Avalon Bay
Avenues Residential
Barratt Developments
Beach Residential
Boston Residential
Brown Harris Stevens
Wood Partners