Concierge Desk & Front Office Solutions
Your concierge desk, security, or front office teams are the first point of contact for visitors, deliveries, and resident inquiries, turning your building’s entry into a constant hub of activity. From package and visitor tracking to key management and beyond, BuildingLink’s concierge desk and front office solutions streamline operations, keeping even the busiest front desks running efficiently.
- Package Tracking
- Incident Reporting
- Shift Logs
- Front Desk Instructions
- Visitor & Contractor Management
- Parking Permits
- Key Management
- ConciergeLink
Package Tracking
Access package management solutions 80% faster with ImageR!
ImageR is a smart label reader accessed via the BuildingLink mobile app. Harnessing both OCR (optical character recognition) and AI technology, ImageR automatically inputs delivery information into BuildingLink with one scan of a shipping label. It also lets residents see if they have a delivery waiting at a glance with our concierge package services.
Explore Resident ExperienceIncident Reporting
Investigate, record, and report.
Track incidents by type—fire, flood, equipment failure, and more—and by severity. Link each report to specific units, residents, staff, contractors, or locations within your community. Attach photos, documents, and notes for a complete record, and send automated notifications to designated recipients based on incident type to ensure timely, accurate communication.
Explore Resident ExperienceShift Logs
Note it, so you don’t forget it.
Shift logs offer paperless record-keeping and administrative tools to document daily activities in and around your property. Authorized users can quickly search and filter entries by date, related unit, staff member, or keyword. BuildingLink’s front office and concierge desk solutions automatically email shift logs to management each day, keeping staff and supervisors informed. Accessible via mobile app, shift logs make it easy to create and share concierge desk notes and reports on the go.
Explore Resident ExperienceFront Desk Instructions
Having everyone on the same page? Amazing.
Front Desk Instructions give staff and management quick access to detailed, unit-specific information for the building concierge team. These can include permission-to-enter notes, vacation schedules, and realtor instructions with built-in expiration dates. Instructions may be added by residents or staff, and photos can be captured in real time or uploaded from any device, desktop, or mobile, for accurate, up-to-date records.
Explore Resident ExperienceVisitor & Contractor Management
Screen, track, and audit visitors.
Managing visitors is more important than ever for front office and concierge desk staff. BuildingLink allows staff to keep a resident and unit directory, capture photos, and issue visitor badges, generating an audit trail of all visitors, including guests and contractors, who are passing through your property. It’s also a great way to back-check contractor arrival and departure times against invoices.
Explore Resident ExperienceParking Permits
Seamless parking management capabilities for Property Managers.
Create, issue, and track visitor parking based on units or license plates. Flexible settings ensure BuildingLink works for your property’s unique parking policies. Parking permits can be printed at the concierge front desk or at visitor entrance ways. Or, better yet, run a valid plate report to save on paper and ink.
Explore Resident ExperienceKey Management
Never lose a key or access again with KeyLink.
Key management is a simple way to track key sign-outs and key returns, providing staff with a complete audit trail of to whom keys were assigned and when. This front-office solution captures digital signatures and even photos of key recipients. Workflows can notify concierge front desk staff, management and residents when keys have been released and returned. Key tracking minimizes the risk of lost keys and costly retrofits. Check out KeyLink for the next level of key management.
Explore Resident ExperienceConciergeLink
No internet connectivity? No problem!
We know that internet is never 100% available but we know your property runs 24/7. ConciergeLink is a locally installed version of BuildingLink to keep your concierge front desk up and running regardless of internet speed or outages.
Explore Resident Experience
Who’s Using These Solutions?
Condominiums, Co-Ops, & HOAs
BuildingLink optimizes front office and concierge front desk services in Condominiums, Co-Ops, and HOAs around the globe. From enhanced incident report management to paperless shift logs and time tracking, you know your property is always running smoothly.
Multi-Family Rental Communities
BuildingLink delivers enhanced visitor/contractor management, facilitates detailed unit instructions, and processes deliveries faster and more accurately.
New Developments
BuildingLink’s concierge front desk solutions are essential to any new building. From managing the deluge of deliveries to coordinating service elevators to accessing detailed unit instructions, equip your front office staff to service the needs of new occupants.
RUNNING WITH THE BEST
