Artificial intelligence isn’t some far-off concept anymore. It’s already showing up in everyday community management, often in small but meaningful ways. According to a Foundation for Community Association Research study, 70% of respondents use AI compared to only 29% who don’t.
From answering routine resident questions to cutting down on repetitive admin work, AI tools are helping condo and HOA property managers save time, improve response times, and operate more efficiently, without adding staff.
And no, AI isn’t here to replace experienced managers.
It’s here to support them.
When used thoughtfully and paired with a centralized platform like BuildingLink, these tools can strengthen operations while keeping everything organized in one place.
Here are four AI tools property managers should know about, and how they can work alongside BuildingLink to make communities run more smoothly.
HOAi: Reducing Operational Busywork
If you manage a condo or HOA, you know the reality: vendor coordination, compliance tracking, board requests, follow-ups, more follow-ups, and then a few more.
HOAi positions itself as an “AI workforce,” helping automate repetitive operational tasks so property managers can spend less time chasing details and more time focusing on leadership and service.
Where It Adds Value:
- Handling recurring administrative tasks
- Supporting compliance tracking
- Streamlining coordination between boards, residents, and vendors
- Reducing manual follow-up across multiple communities
How It Works with BuildingLink
HOAi can complement BuildingLink by leveraging the information already stored there, like work orders, resident records, and vendor data, to prioritize tasks and trigger automated reminders.
For example, if a maintenance item logged in BuildingLink is overdue, AI can surface it before it becomes a bigger issue. Compliance deadlines can trigger alerts instead of slipping through the cracks.
The result? Less time managing processes. More time advising boards and strengthening communities.
Hyperleap AI: 24/7 Resident Support Without 24/7 Staffing
One of the biggest drains on a property manager’s day is constant interruption.
Questions about amenity hours. Move-in policies. Dues deadlines. Parking rules.
Hyperleap AI offers chat tools designed specifically for property management, giving residents immediate responses to common questions and helping triage maintenance requests before staff step in.
Where It Adds Value:
- Around-the-clock responses to routine inquiries
- Structured intake for maintenance requests
- Clear routing of urgent issues
- Reduced phone and email volume
How It Works with BuildingLink
Hyperleap AI enhances your management platform by handling routine resident questions and maintenance requests, even after hours, while keeping BuildingLink as the central hub. Requests are captured with key details like unit, urgency, and issue type, then manually reviewed and logged in BuildingLink as work orders or resident updates. The result: fewer emails, clearer issue tracking, and faster resolution, all while keeping everything organized and visible for boards and management teams.
HOA Breeze (LexAi): Instant Answers from Your Own Documents
Condo and HOA communities are governed by detailed bylaws, policies, and rules, but residents don’t always read them.
HOA Breeze’s LexAi tool answers homeowner questions by referencing a community’s specific governing documents. Instead of waiting for management to interpret policies, residents can receive instant, document-based responses.
Where It Adds Value:
- Answering rule and compliance questions
- Clarifying maintenance responsibilities
- Explaining dues and policy details
- Reducing repetitive clarification emails
How It Works with BuildingLink
Since governing documents are often already stored in BuildingLink, LexAi can reference those same materials to generate answers. And those interactions can be logged in BuildingLink, maintaining a clear record for managers and boards.
It’s not about replacing decision-making. It’s about making information easier to access and easier to enforce consistently.
ChatGPT: The Everyday Productivity Assistant
Unlike the other tools, ChatGPT isn’t property-management specific, but many property managers are already using it behind the scenes.
It’s especially helpful for writing, summarizing, and organizing information.
Where It Adds Value:
- Drafting resident emails
- Writing violation notices
- Summarizing meeting minutes
- Translating complex bylaws into plain language
- Creating newsletters or board reports
How It Works with BuildingLink
Property managers can use data exported from BuildingLink, such as reports or communication logs, to draft summaries or communications more quickly. Final messages can then be sent directly through BuildingLink, keeping everything centralized.
AI Requires Intention, Not Just Adoption
As AI expands into property management, thoughtful implementation matters.
Zachary Kestenbaum, CEO of BuildingLink, has acknowledged both the opportunity and the responsibility.
“AI is an area we are actively exploring with great intention,” he said in an email, “and we are currently conducting a number of experiments to assess where it can deliver real value for our customers.”
At the same time, he emphasized caution:
“While we are excited about the possibilities, we are also mindful of the importance of data security, privacy, and trust.”
That balance is critical for boards. AI can improve efficiency and responsiveness, but only when paired with strong data security practices and centralized systems that protect resident information.
Where Boards Should Start
Boards and managers don’t need to overhaul operations overnight. Instead, you should:
- Identify your biggest time drain.
- Pilot one tool.
- Measure the impact on workload and response time.
- Prioritize solutions that protect data and integrate with your existing systems.
The communities that benefit most won’t be the ones chasing every new tool. They’ll be the ones adopting AI intentionally with BuildingLink as their central hub.
AI isn’t here to replace community management; it’s here to make it smarter, faster, and more efficient. By pairing AI tools like HOAi, Hyperleap AI, HOA Breeze, and ChatGPT with BuildingLink as your central hub, your team can reduce busywork, respond to residents faster, and focus on the decisions and relationships that truly matter. To see how BuildingLink and these AI tools can work together for your community, start a conversation with our team today.
