Every community runs on vendors, from landscapers and elevator techs to security, waste haulers, and the software that ties it all together. You don't swing the wrench, but you're still accountable when a vendor underperforms, lets their insurance lapse, or walks off mid-contract. This playbook gives property managers a repeatable system for categorizing, vetting, reviewing, and offboarding vendors without losing the week to it.

This playbook covers:

• A tiering system that sorts vendors by access and risk, so your attention goes where a failure actually hurts
• The vetting checklist for insurance, licensing, references, and contract terms to clear before you sign
• A quarterly review agenda and scoring method that catches problems while they're still small
• Efficient offboarding: getting keys, fobs, and system logins back so a former vendor can't still get in
• The common mistakes managers make with vendors and how to avoid the ones that turn into liability
• How the right software keeps vendor records, documents, and resident communication in one place

Download the playbook and keep your communities running smoothly with fewer vendor surprises.