7 Ways to Improve Resident Communication with SMS Broadcasting

Nov 30, 2022

If you need to reach out to more than one person in your building, having the right resident communication app can make your job much easier. A broadcasting service allows you to send SMS text or voice messages to large groups of people, and helps everyone stay in the loop and engaged in your community.

How SMS Broadcasting Can Improve Resident Communications

If you’ve never utilized a broadcasting service before, there’s no time like the present to get started. Here are some ways you can improve your resident communications through a broadcasting service.

  1. Send out updates on scheduled maintenance
    When scheduled maintenance is on the calendar, you can update your residents in advance through community text messaging. A text a week or two in advance gives residents a heads up, and then a reminder text sent out the day before can help everyone in your community feel prepared. You’re less likely to have upset phone calls if you send out multiple reminders, and an SMS broadcasting service makes that easy.
  2. Emergency communication
    In emergency situations, broadcasting messages is a highly important part of communication. It is possible to alert everyone on your property and staff in the event of emergencies such as power outages, natural disasters, or dangerous events occurring in your community. You can also schedule additional messages to help prepare residents for upcoming occurrences, such as safety tips leading up to a hurricane.
  3. Announce community events
    If you’re planning any info sessions or community events, a text message is sure to get your residents excited. By reaching them using the platform they’re familiar using for community-specific needs, they’re more likely to add it to their calendar — and then show up on the day of the event.
  4. Communicate with your staff
    A resident communication app isn’t just for people living in the community; it’s also for those who work there. You can send out text messages to those who work in the office, your maintenance crew, as well as security if you have them. Let them know about upcoming events, new hires, or outages that may occur on the property.
  5. Receive reports on who checked the messages
    One of the most useful aspects of a resident communication app is following up to see who received the message, which calls went to voicemail, and which were aborted. You can follow up with those who missed it without driving your other residents to distraction with the same message over and over again.
  6. Only message those that need it
    Delivering time-sensitive information is easier than ever with SMS broadcasting. You can specify the occupant type receiving the message (for example, owners or tenants), or create groups that may have a specific announcement that pertains to them (pet owners, committees, etc.) You can even send messages out based on the location of a residence (specific floors, towers, or buildings).

See How Using SMS and Voicemail Broadcasting Can Help You Today

Resident communications doesn't have to be time consuming or expensive. Choosing the right software can allow you to reach the right groups of people in a timely manner, and give you the flexibility of branded, personal messaging. 

If you’re curious about how SMS and Voice Message Broadcasting works and how it can help improve resident communication, schedule a demo today. BuildingLink is here to help you improve the resident experience you provide. 

Contact us to learn more today.

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