Notice: Last updated June 1, 2023

BuildingLink engages certain Sub-processors in connection with providing the BuildingLink Services. A Sub-processor is a third-party engaged by BuildingLink.com LLC to process Personal Data on behalf of BuildingLink’s Customers. Capitalized terms used here are given the meanings set forth in the BuildingLink Data Processing Addendum.

  • View and download our full list of service partners by clicking here. 
  • View and download BuildingLink's Data Processing Addendum by clicking here.

 

Questions? Contact Us

Email privacy@buildinglink.com

US Headquarters
BuildingLink.com, LLC
85 Fifth Avenue, Floor 3
New York, NY 10003
US (9:00am – 5:00pm ET): (877) 501-7117
International: +1 (212) 501-7117		 UK Headquarters
BuildingLink.com, LLC
86-90 Paul Street
London
England EC2A 4NE
United Kingdom (GMT+1)
+44 20 8133 8924		 Ireland Headquarters
BuildingLink.com, LLC
20 Harcourt Street
Dublin 2 D02 H364
Ireland (GMT+1)
+353 (0) 1 254 4554

 

 

Sub-Processor Description/Purpose Data or Information Stored Location
Twilio Inc.
Twilio's Security Policy can be found here.

Information on Twilio's sub-processors can be viewed here. 		 Voice and text messaging services. Customer phone numbers.  U.S.A.
Microsoft Azure
Microsoft’s Security Policy can be found here

Information as to Microsoft’s sub-processors can be viewed here.		 Azure Cloud computing services. Azure Blob storage contains various data types, including images and documents for
Inspections, Amenities, Pet Registry, email drafts, building directory files, and library documents.		 U.S.A.
Amazon
More about Amazon's Security Policy can be found here.

Information on Amazon's sub-processors can be viewed here. 		 Alexa, Simple Email Service (SES), virtual assistant services and cloud computing services. Customer email addresses. U.S.A.
Salesforce.com
Salesforce's Security Policy can be found here.

Information on Salesforce's sub-processors can be viewed here. 		 BuildingLink uses Salesforce as a customer relationship management software to help manage sales, customer service, marketing automation, and analytics. Names, email addresses, phone numbers, addresses, communication history, & data about properties and management companies.  U.S.A.
Freshworks
Freshwork's Privacy Policy can be found here.

Information on Freshworks's sub-processors can be viewed here. 		 CX-Support call and ticketing system. Names, email addresses, phone numbers, varied building data. U.S.A.
Sentry.io
Sentry.io's Security Policy can be found here.

Information on Sentry.io's sub-processors can be viewed here. 		 Desktop and mobile app error collection. Usernames, Mgmt Company Names, Building Names, OS and App versions. Ireland/EU
Hotjar
Hotjar's Security policy can be found here.

Information on Hotjar's sub-processors can be viewed here.		 Hotjar is a user behavior analytics and feedback tool that helps businesses understand and improve their website or app by providing insights through heatmaps, recordings, and surveys. (data obfuscation for the user): Names, email addresses, phone numbers, varied building data. Ireland/EU
Google Analytics
Google Analytics Security Policy can be found here.

Information on Google Analytic's data processing terms can be found here. 		 Web analytics platform that collects data from our company website and creates reports that provide statistics and basic analyticals for Search Engine Optimization (SEO) and marketing purposes. Historical (25 months) website performance information, such as audience, acquisition, behavior, and conversions.  Google Servers
Pendo
Pendo's Security Policy can be found here. 		 Pendo is a product analytics platform that allows us to monitor and analyze how users interact with our application through data. Its guidance functionality also lets app makers embed user-friendly walkthroughs in their applications. Historical (from May 2021) user behavior data - page and feature interactions, user ids, authority level, building ids, betflags, building type, management company, building unit count, building name, building location (city, country, locale),   U.S.A
Microsoft Office 365 Hosted by Microsoft

Microsoft’s Security Policy can be found here.

Information as to Microsoft’s sub-processors can be viewed here.		 BuildingLink uses Microsoft Office to directly communicate with clients.  Customers' names & emails.  U.S.A
Stripe
Stripe's Privacy Policy can be found here.

Stripe lists their subprocessors here.		 Facilitate customers (our buildings) accepting payments from their residents (ex: amenity bookings, maintenance charges, parking, etc). We also use Stripe to process payments for customers purchasing peripherals from us (ex: signature pads, barcode scanners, etc.). From their privacy policy (name, email address, billing address, shipping address, payment method information (such as credit or debit card number, bank account information or payment card image selected by you), merchant and location, purchase amount, date of purchase, and in some cases, some information about what you have purchased and your phone number and past purchases.) - U.S.A.
Flagsmith
Flagsmith's Privacy Policy can be found here.

Information on Flagsmith's sub-processors can be found here. 		 Feature flag and remote configuration management. Teams can release new features gradually, target specific user segments, and gather valuable insights through A/B testing, all while maintaining control and minimizing risks.  Property ID, unit occupancy ID, user type ID, user type name, user type node, sub, & beta flags. London
Confluent, Inc.
Confluent's Privacy statement can be found here.

Confluents information on sub-processors can be found here. 		 Confluent provides Kafka in the cloud services. Our platform relies on Kafka for event-driven operations and data flows, enabling micro-services architecture. User and facility data, including ocupancy, full name, email, phone, etc. U.S.A.
HubSpot
Hubspot’s Security Policy can be found here.

Information on Hubspot’s sub-processors can be viewed here.		 HubSpot is a marketing automation, analytytics and communications tool that we utilize for demand generation. Names, email addresses, phone numbers, prospect company information (entity, location, website). U.S.A.
SalesLoft
Salesloft's Security Policy can be found here.		 Optimizes and adds process for outbound prospecting.   Names, email addresses, phone numbers, prospect company information (entity, location, website). U.S.A.
Microsoft SharePoint
See Microsoft's Security Policy here.		 This is a web-based collaborative platform that integrates natively with Microsoft 365. BLK uses it as a document management and storage system for customer contracts, marketing collateral, and other business related documents. Names, email addresses, phone numbers, addresses, data about properties and management companies.  U.S.A

  • View and download BuildingLink's Data Processing Addendum by clicking here.

 

Questions? Contact Us

BuildingLink.com, LLC
85 Fifth Avenue, Floor 3
New York, NY 10003
US (9:00am – 5:00pm ET): (877) 501-7117
International: +1 (212) 501-7117