A Week in the Life of a Condo Property Manager

It's Monday, and Sam starts the week by setting the agenda and pulling reports for the weekly maintenance check-in. The maintenance team opens the meeting with updates on completed work orders and repairs, ongoing projects, and upcoming maintenance schedules.

BuildingLink helps property managers and maintenance teams keep track of every maintenance request, and each request can carry a priority. Today, Sam puts a clogged sink in the gym bathroom ahead of the party room's broken ice dispenser.

The team also reports that a new order of air filters arrives tomorrow. To close the meeting, Sam asks the team to update residents. Using BuildingLink's email templates, they let residents know when the team will be unclogging the sink and fixing the ice dispenser.

Tuesday brings a flurry of deliveries, because package season has started. With volume this high, Sam helps the concierge, Marissa, receive and log every incoming delivery in BuildingLink. When a carrier drops off a large batch, they can record multiple packages at once instead of entering each one separately.

A few minutes after they finish, residents start arriving to pick up their packages. As soon as staff scan a package and save it to the system, BuildingLink automatically emails the residents of that unit.

The air filters arrive, and while Sam is receiving them, the cleaning crew approaches the desk. Sam opens the resident's front desk instructions to review their notes and permissions, which confirm that the cleaning crew should have access to the unit.

For the past few months, Sam has set aside Wednesday mornings to prepare for the condo's annual meeting. The meeting is a month away, but Sam knows a good meeting depends on preparation. He works from the condominium's governing documents, which are stored in BuildingLink's document library.

Today, Sam is pulling reports on maintenance, amenity reservations, and occupants. He pays special attention to the community pickleball court built last year, using the amenity reservation data to show owners how often residents book the court.

With pickleball on his mind, Sam sends a resident survey to help schedule the condo's first annual pickleball tournament. He also checks the RSVP list for this weekend's scavenger hunt on the event calendar. Posting events early gives residents time to plan, and Sam has seen how shared activities build a sense of community.

On Thursday, three new unit owners need parking spots. Sam assigns them open spots in BuildingLink, where he tracks resident vehicles by unit, license plate, and assigned parking space.

Sam saw yesterday that the maintenance team fixed the clogged sink, and he wants to make sure the ice dispenser is next. The team is already on it. They have sent residents a reminder that they will fix the ice dispenser in the party room from 1 to 2 p.m.

Fridays tend to be quieter, so Sam starts the day at a local coffee shop. He leaves his laptop at home, because the GEO by BuildingLink mobile app lets him look up units, track packages, review maintenance requests, and send email from his phone.

The community scavenger hunt is tomorrow, so Sam sends residents a last-minute email reminder from the app. Later, he posts an announcement reminding owners that the annual meeting is a month away, which keeps them informed and encourages attendance.

Before the weekend, Sam prepares payroll. BuildingLink's time and attendance tracking records when employees clock in and out using fingerprint authentication, and its reports summarize hours worked for timesheet preparation. A property manager's work is never finished, but with the week's tasks handled, Sam is ready for the weekend.